FAQs

1. Does your company test on animals?

Jordana Cosmetics is a cruelty-free brand. We do not test our products on animals, nor do we allow others to test on our behalf. Our brand is certified by PETA’s Beauty Without Bunnies Program and The Leaping Bunny Program (CCIC) as cruelty-free.

2. What forms of payment do you accept?

Accepted Payment Methods:
Cash On Delivery.

3. What happens if the product I order becomes temporarily out of stock or back ordered?

If an item selected is temporarily out of stock at the time of your order you will be notifiedvia Email and not be charged. Please feel free to add it to your nextorder. Order Status With a JORDANA Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your JORDANA Cosmetics Online orders. For orders shipped within the United States, when you click on Order Status page, you will be prompted to log in with your Email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please note:some carriers may not have tracking information available for up to 24 business hours after the order is shipped. Order Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: Item(s) not available Difficulty in processing payment information Cannot ship to address provided Duplicate order was placed Cancelled due to a customer request If your order is cancelled, you will receive an Email notice to explainthe reason for the cancellation. You will not be billed for anycancelled items. If you are interested in placing a new order or if youhave questions about a cancelled order, please contact JORDANA CosmeticsOnline Customer Service for PK orders at +92-343-JORDANA(5673262) or via email.

4. How do I enter an Offer Code?

Steps for Redeeming an Offer Code: 1. Enter your Offer Code on the “Billing” page 2. Offer codes are case sensitive and should be entered exactly as they appear. Important information: One (1) Offer Code may be used per order. When an Offer Code is accepted, the offer will be displayed in the “Order Review”.